Atrium Health Neurology
315 Medical Park Dr NE, Suite 202, Concord, North Carolina, 28025
Patients generally appreciate the clinical expertise and bedside manner of specific neurologists, often highlighting thorough explanations and genuine care. However, the office administration frequently receives criticism for long wait times, difficulty scheduling, and poor communication regarding referrals. While the medical care is often described as top-notch, the administrative hurdles can be a real headache for patients. Many feel the office staff could be more responsive to ensure a smoother experience.
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If you need a quick response, try messaging through the patient portal rather than calling, as phone lines are often backed up.
✓ What Works Well
- Highly knowledgeable and caring physicians
- Thorough explanations of conditions
- Professional nursing staff
✗ Areas to Improve
- Extremely long wait times for appointments
- Difficulty reaching the office by phone
- Inconsistent administrative follow-up
- How long does it take to get a referral processed?
- Why is it so hard to reach someone on the phone?
Doctors are great, but the front office is a mess.
Wait times are way too long for a specialist.
The nurses are the real stars here.
- Category Health & Medical
- City Concord
- State North Carolina
- Postcode 28025
- Country United States
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