Atrium Health Primary Care Carmel Family Medicine
10000 Park Cedar Dr, Charlotte, North Carolina, 28210
This practice is highly polarized. Many patients praise the doctors for being thorough, patient, and genuinely caring. However, there is a significant number of complaints regarding billing transparency, difficulty reaching the office, and perceived lack of professionalism from the administrative staff. It is a place where the clinical experience can be excellent, but the administrative side is often a source of major frustration.
We analyze 71 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always verify your insurance coverage and get a written estimate of costs before any procedure to avoid billing disputes.
✓ What Works Well
- Thorough and patient doctors
- Friendly and professional clinical staff
- Convenient online scheduling
✗ Areas to Improve
- Billing and insurance confusion
- Difficulty reaching the office by phone
- Occasional rude administrative staff
- Why am I being billed for this service?
- How can I get a faster response for my concerns?
Dr. Kelley is excellent and truly cares.
Billing is a nightmare to deal with.
Great clinical care, but the office needs better organization.
- Category Health & Medical
- City Charlotte
- State North Carolina
- Postcode 28210
- Country United States
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