Atrium Health Primary Care Edison Square Family Medicine
10030 Edison Square Dr NW, Suite 100, Concord, North Carolina, 28027
Patients generally love the medical care provided by Dr. Dy and his team, often highlighting his thoroughness and bedside manner. While the clinical side is top-notch, the front desk staff frequently receives criticism for being cold or unhelpful. Scheduling issues and communication delays are common pain points. Overall, it is a solid spot for medical needs if you can navigate the administrative hurdles.
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If you need a quick response, try the patient portal instead of calling the front desk.
✓ What Works Well
- Excellent bedside manner from doctors
- Thorough and knowledgeable medical advice
- Clean and well-lit facility
✗ Areas to Improve
- Unfriendly or somber front desk staff
- Communication delays regarding appointments
- Strict policies on support persons
- Why is it so hard to get a sick visit scheduled?
- Can I bring a support person to my appointment?
Doctors are spot on with care
Front desk needs a personality check
Scheduling is a bit of a headache
- Category Health & Medical
- City Concord
- State North Carolina
- Postcode 28027
- Country United States
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