Atrium Health Primary Care Harrisburg Family Physicians
12170 University City Blvd, Harrisburg, North Carolina, 28075
Patients generally appreciate the attentive and compassionate care from specific physicians like Dr. Carter and Dr. Nguyen. However, there is significant frustration regarding administrative hurdles, including last-minute appointment cancellations and rigid policies. Some users feel the practice has become too focused on business metrics rather than patient well-being. Overall, the clinical quality is rated highly, but the front-office experience is a major pain point.
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Request appointments with specific doctors early, as availability for top-rated physicians can be months out.
✓ What Works Well
- High quality of medical advice from specific doctors
- Compassionate bedside manner
- Efficient virtual visit options
✗ Areas to Improve
- Unprofessional front desk staff
- Difficult appointment scheduling and last-minute cancellations
- Rigid policies regarding patient concerns
- Why was my appointment cancelled without notice?
- Can I discuss multiple health issues during a physical?
Doctors are great, but the office management is a mess.
Felt rushed and unheard during annual physicals.
Staff needs better training on empathy and communication.
- Category Health & Medical
- City Harrisburg
- State North Carolina
- Postcode 28075
- Country United States
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