Atrium Health Primary Care Lake Park Family Medicine
6066 W Hwy 74, Indian Trail, North Carolina, 28079
Patients generally praise the medical staff for being attentive and thorough, with many highlighting Dr. Chen's compassionate approach. However, the office faces significant criticism regarding billing transparency and administrative communication. Long wait times for appointments are a recurring frustration for many. While the clinical care is often described as spot on, the business side of the practice leaves some feeling like they are just a number.
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Always clarify if your questions during a physical will be coded as an extra office visit before you start talking.
✓ What Works Well
- Compassionate and thorough doctors
- Efficient lab results
- Friendly medical assistants
✗ Areas to Improve
- Unexpected billing charges
- Long wait times
- Poor administrative communication
- Why am I being billed for a routine physical?
- How do I get a faster response for prescription refills?
Great clinical care but watch your wallet.
Staff can be dismissive when you have questions.
New facility is much better for wait times.
- Category Health & Medical
- City Indian Trail
- State North Carolina
- Postcode 28079
- Country United States
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