Atrium Health Primary Care Mountain Island Family Medicine
9908 Couloak Dr, Suite 202, Charlotte, North Carolina, 28216
Patients generally love the medical staff, highlighting their attentiveness and genuine care. However, the front desk team receives frequent complaints for being rude and unhelpful. Wait times are usually short, but administrative issues like billing and communication are common pain points. Overall, the doctors are seen as top-notch, but the office management needs a serious tune-up.
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Request to speak directly with the nurse or doctor's assistant if the front desk is being unhelpful.
✓ What Works Well
- Attentive and caring doctors
- Short wait times
- Professional medical assistants
✗ Areas to Improve
- Rude front desk staff
- Poor administrative communication
- Billing and referral issues
- How do I get my test results faster?
- Why is the front desk so difficult to deal with?
Doctors are spot on with care
Front desk needs a reality check
Great medical expertise but poor office management
- Category Health & Medical
- City Charlotte
- State North Carolina
- Postcode 28216
- Country United States
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