Atrium Health Primary Care Northcross Family Medicine
9726 Sam Furr Rd, Huntersville, North Carolina, 28078
This practice has a very polarized reputation. Many patients love their specific doctors, citing them as caring and thorough. However, there is a loud chorus of complaints regarding the administrative side: billing errors, difficulty getting through on the phone, and a perceived lack of empathy from the front desk staff. Some patients feel the practice has become too corporate and impersonal over the years.
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Always clarify what is covered under your 'annual physical' to avoid surprise billing for extra questions.
✓ What Works Well
- Caring and thorough doctors
- Convenient location
- Good integrative approach
✗ Areas to Improve
- Billing department issues
- Poor phone communication
- Rude front desk staff
- Why am I being billed for a physical?
- How do I get a referral?
Doctors are great, staff is a nightmare
They care more about money than patients
Worth it for the doctor, but be careful with billing
- Category Health & Medical
- City Huntersville
- State North Carolina
- Postcode 28078
- Country United States
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