Atrium Health Primary Care One Health Family Medicine & Urgent Care
20036 Zion Ave, Suite 100, Cornelius, North Carolina, 28031
Patients generally praise the medical providers for their caring and thorough approach, particularly Dr. Zagar and Dr. Everett. However, the office staff and administrative processes are a major pain point, with many reports of poor communication, long wait times, and unhelpful front desk interactions. While the clinical care is often described as top-notch, the operational side of the practice is driving some long-term patients away.
If you need a quick response, try messaging the doctor directly through the portal rather than calling the main line.
✓ What Works Well
- Highly skilled and empathetic doctors
- Thorough medical examinations
- Clean and well-equipped facility
✗ Areas to Improve
- Unprofessional and unhelpful front desk staff
- Poor communication regarding test results and refills
- Long wait times and scheduling issues
- Why is it so hard to get a call back from the office?
- Are the nurses or the doctors responsible for the lack of follow-up?
Clinical care is spot on, but the admin side is a mess.
The doctors are great, but the staff makes you feel like an inconvenience.
Switching providers solely because of the office staff.
- Category Health & Medical
- City Cornelius
- State North Carolina
- Postcode 28031
- Country United States
readers daily.