Atrium Health Primary Care One Health Family Medicine
11530 Providence Rd, Suite 2300, Charlotte, North Carolina, 28277
Patients generally report high satisfaction with the medical care, particularly from Dr. Moore and Dr. Harlan, who are described as attentive and thorough. The facility is modern and clean. However, there is significant frustration regarding billing practices and communication gaps, with some patients feeling that the practice prioritizes billable visits over patient concerns.
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If you have a billing issue, ask to speak directly to the office manager rather than the general billing department.
✓ What Works Well
- Attentive and thorough doctors
- Modern and clean facility
- Easy appointment scheduling
✗ Areas to Improve
- Billing transparency issues
- Communication gaps
- Perceived focus on billable hours
- Why was my visit coded as a dental visit?
- How do I get a response from the office manager?
Dr. Moore is outstanding, he really listens.
Billing is a hot mess.
Great care, but the business side needs work.
- Category Health & Medical
- City Charlotte
- State North Carolina
- Postcode 28277
- Country United States
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