Atrium Health Primary Care Shelby Family Medicine
708 McBrayer Homestead Rd, Shelby, North Carolina, 28152
Patients generally praise the medical staff, particularly Haley Rothrock, for being attentive and knowledgeable. The clinic is often described as welcoming and efficient. However, there are significant complaints regarding the broader Atrium Health system, specifically regarding billing transparency, automated scheduling, and difficulty reaching the office directly.
We analyze 73 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Clarify all lab costs before proceeding with tests to avoid surprise out-of-pocket expenses.
✓ What Works Well
- Attentive and knowledgeable providers
- Friendly and efficient nursing staff
- Clean and welcoming environment
✗ Areas to Improve
- Billing transparency issues
- Frustrating automated call center
- Scheduling errors
- Why was I charged for these labs?
- How can I speak to someone at the office directly?
Haley Rothrock is phenomenal and really listens.
The medical care is great, but the billing department is a headache.
I love the providers, but the system makes it hard to get an appointment.
- Category Health & Medical
- City Shelby
- State North Carolina
- Postcode 28152
- Country United States
readers daily.