Atrium Health Pulmonology
101 E W.T. Harris Blvd, Building 5000, Suite 5101, Charlotte, North Carolina, 28262
Patients appreciate the clinical expertise of doctors like Dr. King and Dr. Patel, often noting their ability to explain complex issues clearly. However, there is a recurring theme of frustration regarding follow-up communication, long hold times, and administrative errors. Some patients feel their concerns are dismissed or that the practice is poorly managed.
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Use the patient portal for communication; it is often more reliable than calling the office.
✓ What Works Well
- Knowledgeable and clear-speaking doctors
- Friendly nursing staff
- Effective treatment plans
✗ Areas to Improve
- Poor follow-up communication
- Long hold times on the phone
- Administrative errors in medical records
- Why haven't I received a call back?
- How do I schedule a sleep study?
Doctors are great, but the office is hard to reach.
Clear explanations of pulmonary issues.
Frustrated by the lack of follow-through.
- Category Health & Medical
- City Charlotte
- State North Carolina
- Postcode 28262
- Country United States
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