Atrium Health Wake Forest Baptist Ophthalmology - Oak Hollow
1565 N University Pkwy, High Point, North Carolina, 27262
Patients consistently praise the medical expertise of the ophthalmologists, often describing them as 'rock stars' of eye care. The clinical staff is frequently lauded for being thorough and compassionate. The primary complaints center on the optical department's customer service, which some find dismissive, and occasional administrative hurdles like billing confusion or long wait times. Overall, the medical care is highly valued, even if the front-end experience is occasionally frustrating.
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Schedule your appointments for the morning to minimize wait times and ensure a smoother check-in process.
✓ What Works Well
- Exceptional medical care
- Thorough and clear explanations
- Professional and kind clinical staff
✗ Areas to Improve
- Poor customer service in the optical department
- Occasional billing confusion
- Inflexible administrative policies
- Why is there a separate fee for prescription hand-offs?
- How can I avoid the long wait times?
The doctors are amazing, but the optical shop staff needs a lesson in kindness.
I trust them with my sight, but the billing department is a headache.
Great clinical experience, just don't expect a warm welcome at the optical counter.
- Category Health & Medical
- City High Point
- State North Carolina
- Postcode 27262
- Country United States
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