605 Cotton St SW, Winston-Salem, North Carolina, 27101
The Pain Center at Brookstown is highly polarizing. Patients either find the care life-changing and compassionate, or they feel dismissed, unheard, and frustrated by bureaucratic hurdles. The administrative side, particularly phone communication and scheduling, is a major pain point. While the clinical staff is often praised, the overall experience can be inconsistent and stressful for those in chronic pain.
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If you are in severe pain, be persistent with follow-ups and consider using the patient portal for documentation.
✓ What Works Well
✗ Areas to Improve
They saved my life, but the office is a mess.
Felt dismissed and unheard.
Great doctor, but the system is broken.