15110 John J Delaney Dr, Suite 100 A, Charlotte, North Carolina, 28277
This OB/GYN practice is widely praised for its compassionate and skilled providers, especially Dr. Pillai and Dr. Alvarez. Patients feel heard and well-cared for during pregnancies and surgeries. However, there are recurring complaints about the front desk staff, administrative delays, and issues with medical records. The clinical care is top-tier, but the administrative experience can be inconsistent.
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If you need medical records, request them well in advance, as the administrative process can be slow.
✓ What Works Well
✗ Areas to Improve
Dr. Pillai is the best doctor I've ever had.
The medical care is amazing, but the front office is a headache.
They truly care about your well-being.