Atrius Health Boston Copley
142 Berkeley St, Boston, Massachusetts, 02116
Patients generally praise the knowledgeable doctors and efficient care, especially in OBGYN and primary care. However, many report significant frustration with administrative hurdles, billing issues, and poor communication from the lab and support staff. While some find the integrated system convenient, others feel like just a number in a rigid, bureaucratic machine. The overall sentiment is split between high satisfaction with clinical expertise and deep annoyance with the facility's operational red tape.
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Use the MyHealth portal for routine refills rather than calling, as phone lines are often overwhelmed.
✓ What Works Well
- Knowledgeable and caring physicians
- Convenient integrated pharmacy and lab services
- Easy appointment scheduling for some
✗ Areas to Improve
- Poor administrative and billing communication
- Long wait times for appointments
- Unprofessional or dismissive support staff
- Why is it so hard to get a referral?
- Are the billing practices transparent?
- How do I get a response from the nurse line?
Great clinical care but the admin side is a mess.
Doctors are spot on, but the lab staff needs better training.
Getting a hold of anyone is a total nightmare.
- Category Health & Medical
- City Boston
- State Massachusetts
- Postcode 02116
- Country United States
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