Atrius Health Chestnut Hill/West Roxbury
291 Independence Dr, Chestnut Hill, Massachusetts, 02467
This facility receives highly polarized reviews. Some patients praise the convenience of having multiple services under one roof and the kindness of specific doctors. However, a large number of reviews highlight severe issues with administrative staff, billing transparency, and difficulty in getting appointments or timely responses.
We analyze 75 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Use the patient portal for communication rather than calling, as phone lines are often overwhelmed.
✓ What Works Well
- Convenient multi-service location
- Some excellent doctors
- Free parking
✗ Areas to Improve
- Poor administrative communication
- Billing transparency issues
- Difficulty getting appointments
- Why is billing so confusing?
- How do I reach a human on the phone?
Great care, terrible admin.
Convenient, but expect long waits.
Billing department is a nightmare.
- Category Health & Medical
- City Chestnut Hill
- State Massachusetts
- Postcode 02467
- Country United States
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