Atrius Health Concord
330 Baker Avenue Extension, Concord, Massachusetts, 01742
Atrius Health Concord is a highly polarizing practice. While many patients praise the pediatric care and individual doctors for their expertise and compassion, the adult medicine side is frequently criticized for poor administrative management, long phone wait times, and billing issues. The practice seems to be struggling with high staff turnover and communication gaps.
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Use the patient portal for all communication; phone lines are notoriously unreliable.
✓ What Works Well
- Excellent pediatric care
- Convenient in-house lab/pharmacy
- Some highly compassionate doctors
✗ Areas to Improve
- Atrocious phone wait times
- Billing transparency issues
- High staff turnover
- Why is it so hard to reach someone on the phone?
- Why was I billed for a physical?
Pediatrics is great, but adult medicine is a mess.
I've been on hold for an hour.
The doctors are good, but the system is broken.
- Category Health & Medical
- City Concord
- State Massachusetts
- Postcode 01742
- Country United States
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