ATX Robotic Surgery - Dr. Burman, Dr. Ditto, Dr. Buczek, Dr. Castro
11615 Angus Rd, Suite 106, Austin, Texas, 78759
Patients generally hold the surgeons here in high regard, often citing successful outcomes and professional bedside manner. However, the administrative and billing departments are a major source of frustration, with many reports of unreturned calls, billing errors, and poor communication. The medical quality is high, but the office management is a significant hurdle.
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If you have billing issues, keep a detailed log of every call and email; you may need to escalate to a manager.
✓ What Works Well
- Highly skilled surgeons
- Successful surgical outcomes
- Professional bedside manner
✗ Areas to Improve
- Unresponsive billing department
- Poor communication
- Long wait times
- How do I get a billing receipt?
- Are they accepting new patients?
Surgeons are top-notch.
Billing is a nightmare.
Great medical care, poor office management.
- Category Health & Medical
- City Austin
- State Texas
- Postcode 78759
- Country United States
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