Automobile · Audi Dealership

Audi Brookline Service Center

308 Boylston St, Rte. 9, Brookline, Massachusetts, 02445

Google Maps Updated: 19 May 2026
Authenticity Score: 70/100
About

Audi Brookline Service Center has a very polarized reputation. Many customers praise the friendly and efficient service, especially from specific advisors like Luis and Paul. However, there is a significant number of negative reviews alleging poor communication, long wait times, and inconsistent repair quality. It seems like a dealership where your experience can vary greatly depending on who you work with. Proceed with caution and be sure to get a second opinion if you're unsure about a quote.

Our Review Process
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Most Relevant
16
Newest
20
Highest rating
20
Lowest rating

We analyze 76 public reviews for Audi Brookline Service Center using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 65/100
Transparency 55/100
Pro Tip

Ask for a specific service advisor who has good reviews to ensure a better experience.

Dealership
Service center
Pros & Cons

✓ What Works Well

  • Friendly and helpful service advisors
  • Comfortable waiting area
  • Efficient for routine maintenance

✗ Areas to Improve

  • Poor communication and long wait times
  • Inconsistent repair quality
  • Difficult to schedule appointments
Frequently Asked Questions
  • Are they honest about repair needs?
  • Do they offer fair pricing?
  • Is it easy to get an appointment?
User Feedback

Hit or miss experience.

Be wary of unnecessary repairs.

Friendly staff, but inconsistent work.