Audi Tri-Cities
1125 Aaron Dr, Richland, Washington, 99352
Audi Tri-Cities is a premium dealership that generally provides a high-quality experience, but it's not without its issues. Sales are often praised for being professional and helpful, but the service department is a frequent source of frustration. Customers often report long wait times, poor communication, and high costs. It's a place where you'll get great service if you're lucky, but be prepared for potential headaches.
We analyze 76 public reviews for Audi Tri-Cities using our data models and filter out spam to highlight only authentic feedback.
Always ask for a written estimate and keep in touch with your service advisor.
✓ What Works Well
- Professional and helpful sales team
- Premium dealership experience
- Good for warranty and recall work
✗ Areas to Improve
- Long wait times for service
- Poor communication from service advisors
- High costs for repairs
- Do they provide loaner cars?
- How long does a typical recall repair take?
- Are they transparent about repair costs?
Sales team is great, but service is a nightmare.
Great for routine maintenance if you book ahead.
Some customers feel they are overcharged for diagnostics.
- Category Automobile
- City Richland
- State Washington
- Postcode 99352
- Country United States
