Augusta Pediatric Associates
1245 Augusta W Pkwy, Augusta, Georgia, 30909
This pediatric practice is generally well-regarded for its medical care, with many parents trusting the doctors for years. Dr. Coleman and Dr. Lane receive high praise for their patience and thoroughness. However, there are recurring complaints about the front desk staff being rude or difficult to reach. Some parents feel the office is too focused on volume, leading to long wait times and occasional dismissiveness regarding developmental concerns.
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Use the patient portal for non-urgent communication to avoid long phone wait times.
✓ What Works Well
- Knowledgeable and patient pediatricians
- Same-day sick appointments available
- Clean and professional environment
✗ Areas to Improve
- Rude and unhelpful front desk staff
- Long wait times
- Difficulty reaching the office by phone
- Why is it so hard to get someone on the phone?
- How do I get a timely appointment for my sick child?
- Why are the front desk staff so dismissive?
The doctors are great, but the front office needs a major overhaul.
I love the care my kids receive, but the administrative side is frustrating.
Great for sick visits, but be prepared to wait.
- Category Health & Medical
- City Augusta
- State Georgia
- Postcode 30909
- Country United States
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