Austin Cooley - State Farm Insurance Agent
2487 Cedarcrest Rd, STE 612, Acworth, Georgia, 30101
The Austin Cooley State Farm agency has a split reputation. Many clients praise agents like Justin, Shelby, and Brad for their professionalism, responsiveness, and ability to save them money. However, there are several vocal critics who report poor communication, billing errors, and frustration with the agency's handling of claims and policy changes. While many feel well-supported, others feel like just a number and have had negative experiences with the agency's administrative processes. It seems to be a hit-or-miss experience depending on the agent you work with.
We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always double-check your policy documents to ensure all requested coverages are active.
✓ What Works Well
- Helpful and friendly individual agents
- Competitive pricing for many
- Easy to work with for some
✗ Areas to Improve
- Reports of poor communication
- Billing and administrative errors
- Frustration with claim handling
- Why did my premium increase?
- How do I resolve a billing error?
Justin is wonderful and very helpful.
They treat you like family.
I feel like they just want my money.
- Category Financial Services
- City Acworth
- State Georgia
- Postcode 30101
- Country United States
readers daily.