Auto Collision & Glass
2200 Military Rd, Suite 1, Niagara Falls, New York, 14304
This auto body shop receives mixed reviews. Many customers are thrilled with the quality of repairs, the cleanliness of their vehicles upon return, and the helpfulness of the staff. However, there are significant complaints regarding long repair times, poor communication, and issues with vehicle performance after repairs. Some customers feel the shop is disorganized and that management is not always responsive to concerns. It seems to be a hit-or-miss experience depending on the complexity of the repair.
We analyze 68 public reviews for Auto Collision & Glass using our data models and filter out spam to highlight only authentic feedback.
Ask for a detailed timeline and regular updates in writing to manage expectations during long repairs.
✓ What Works Well
- High-quality body work
- Vehicles returned detailed and clean
- Helpful with insurance claims
✗ Areas to Improve
- Long repair timelines
- Inconsistent communication
- Concerns about post-repair vehicle performance
- How long will the repair take?
- Do you provide loaner vehicles?
- How do you handle insurance claims?
My car looks brand new again.
Communication was poor and repair took forever.
Professional and friendly staff.
- Category Automobile
- Neighborhood Niagara Falls
- City Niagara Falls
- State New York
- Postcode 14304
- Country United States
