Auto Concepts
900 Jefferson Rd, Suite 801, Rochester, New York, 14623
Auto Concepts has a loyal customer base that appreciates their honesty, fair pricing, and willingness to help in a pinch. Many customers have been going there for years and trust the team completely. However, there are some negative reviews regarding communication, pricing transparency, and occasional misdiagnoses. It seems to be a shop where the experience can vary depending on the specific issue and the staff member involved.
We analyze 73 public reviews for Auto Concepts using our data models and filter out spam to highlight only authentic feedback.
Ask for a clear explanation of the diagnostic process and pricing before authorizing work.
✓ What Works Well
- Honest and fair pricing
- Helpful in emergencies
- Knowledgeable staff
✗ Areas to Improve
- Occasional communication issues
- Pricing transparency concerns
- Some reports of misdiagnosis
- Do you offer a warranty on repairs?
- Can you explain the pricing?
- How long will the repair take?
They treat you like family.
They don't try to upsell unnecessary work.
Great for specialty work like remote starters.
- Category Automobile
- Neighborhood Henrietta
- City Rochester
- State New York
- Postcode 14623
- Country United States
