Automobile · Auto Parts Store
AutoZone Auto Parts
451 N Sugar Grove Pkwy, Sugar Grove, Illinois, 60554
Google Maps
Updated: 19 May 2026
Authenticity Score: 75/100
About
This AutoZone location has a mixed reputation. While many customers praise the helpful and knowledgeable staff, others report significant issues with management, understaffing, and poor customer service. It seems to be a store where the experience can vary greatly depending on who is working.
Our Review Process
20
Most Relevant
14
Newest
20
Highest rating
14
Lowest rating
We analyze 68 public reviews for AutoZone Auto Parts using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Service Quality
70/100
Transparency
60/100
Pro Tip
Call ahead to confirm they have the part in stock before making the trip.
Auto parts
Battery testing
Pros & Cons
✓ What Works Well
- Helpful and knowledgeable staff
- Good selection
- Convenient location
✗ Areas to Improve
- Poor management
- Understaffing
- Inconsistent customer service
Frequently Asked Questions
- Do you have this part in stock?
- Can you help me install this?
- What is your return policy?
User Feedback
Hit or miss
Great when it goes right
Avoid if possible
Quick Info
- Category Automobile
- Neighborhood Sugar Grove
- City Sugar Grove
- State Illinois
- Postcode 60554
- Country United States
