Avalon Dental Center Cambridge
160 Cambridge St, Cambridge, Massachusetts, 02141
Avalon Dental is generally well-regarded for its friendly staff, transparent communication, and high-quality clinical care. Many patients appreciate the effort made to ensure comfort and the lack of pressure regarding treatment plans. However, there are some recurring complaints about administrative staff, particularly regarding billing and communication, which can detract from the overall experience.
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They are known for being very transparent about costs, so don't hesitate to ask for a detailed breakdown.
✓ What Works Well
- Friendly and welcoming staff
- Transparent communication about costs
- High-quality, gentle clinical care
✗ Areas to Improve
- Occasional issues with administrative staff
- Billing and insurance communication can be frustrating
- Some reports of rude front desk interactions
- How do they handle insurance claims?
- Are they good with anxious patients?
Patients feel heard and cared for
The office environment is comfortable and modern
Billing issues can be a significant pain point
- Category Health & Medical
- City Cambridge
- State Massachusetts
- Postcode 02141
- Country United States
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