Avance Care Durham
1821 Martin Luther King Jr Pkwy, Durham, North Carolina, 27707
Patients are deeply divided. Many praise the providers for being kind, thorough, and attentive. However, there are significant and recurring complaints about billing transparency, poor communication from the front office, and difficulty getting appointments or referrals. It is a practice where the clinical care is often highly rated, but the administrative experience is a major source of stress.
We analyze 73 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always verify your insurance coverage and get written estimates for all services to avoid surprise billing.
✓ What Works Well
- Kind and thorough providers
- Convenient weekend hours
- Clean and modern facility
✗ Areas to Improve
- Billing transparency issues
- Poor front desk communication
- Difficulty with referrals
- Why was I charged this amount?
- How do I get a referral?
Great clinical care
Billing is a nightmare
Admin needs improvement
- Category Health & Medical
- City Durham
- State North Carolina
- Postcode 27707
- Country United States
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