Avance Care Knightdale
210 Hinton Oaks Blvd, Suite E, Knightdale, North Carolina, 27545
Avance Care Knightdale has a very polarized reputation. Many patients love their specific providers, praising them for being kind and attentive. However, there is a massive amount of frustration regarding the administrative side: phone lines that go unanswered, billing errors, and a perceived lack of empathy from management. It seems like a great place for medical care if you can get past the front office.
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Use the patient portal for all communication, as phone lines are notoriously unreliable.
✓ What Works Well
- Kind and attentive providers
- Clean facility
- Saturday availability
✗ Areas to Improve
- Unresponsive phone lines
- Billing errors
- Poor management communication
- Why can't I reach anyone by phone?
- Are there hidden fees?
The doctors are great, but the office staff is a nightmare.
I felt like a person, not just a chart.
Billing is a total mess.
- Category Health & Medical
- City Knightdale
- State North Carolina
- Postcode 27545
- Country United States
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