2750 Duportail St, Richland, Washington, 99352
This A&W location struggles significantly with service speed and order accuracy. Many customers report long waits, cold food, and rude staff. While some enjoy the root beer and occasional good meal, the overall consensus is that the service is slow and the management needs to address these recurring issues. It's often described as a place to avoid if you're in a hurry.
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If you must go, stick to the root beer and floats; the food service is notoriously slow.
✓ What Works Well
✗ Areas to Improve
Avoid if you're in a hurry.
Food is often cold and rubbery.
Staff seems overwhelmed and rude.