Axis Health System - Durango Integrated Healthcare
150 Mercury Village Dr, Durango, Colorado, 81301
Patients appreciate the integrated care model and specific providers who show genuine compassion. However, the facility suffers from severe administrative bottlenecks, particularly with phone responsiveness and scheduling. Many feel the front desk staff is overwhelmed, leading to a poor experience for those seeking help. It is a mixed bag of great clinical care and frustrating logistics.
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Drive to the office in person for prescription refills or scheduling, as phone lines are often ignored.
✓ What Works Well
- Integrated medical and dental services
- Compassionate individual providers
- Convenient location with parking
✗ Areas to Improve
- Extremely difficult to reach by phone
- Poor administrative follow-up
- Long wait times for appointments
- Why can't I get a human on the phone?
- How do I get my prescription refilled?
Doctors are great, front desk is not
Impossible to schedule appointments
Great care if you can get in
- Category Health & Medical
- City Durango
- State Colorado
- Postcode 81301
- Country United States
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