Axle & Spindle Truck Repair
290 Broad St E, Manchester, Connecticut, 06040
This company has a very strong reputation for its drivers, especially a driver named Norman, who is frequently praised for being kind, professional, and helpful. However, the office staff and management receive a lot of heat for being rude, unprofessional, and difficult to deal with regarding billing and customer concerns. It's a classic case of great field staff vs. poor office management.
We analyze 79 public reviews for Axle & Spindle Truck Repair using our data models and filter out spam to highlight only authentic feedback.
If you have a problem, try to speak directly to the driver or ask for a supervisor rather than the front desk.
✓ What Works Well
- Excellent drivers
- Fast response times
- Professional field staff
✗ Areas to Improve
- Rude office staff
- Billing disputes
- Poor management communication
- Do they work with AAA?
- How are their rates?
- Can they handle heavy-duty trucks?
Norman is a legend
Office staff needs training
Great field service, bad office experience
- Category Logistics
- Neighborhood Manchester
- City Manchester
- State Connecticut
- Postcode 06040
- Country United States
