Aylo Health - Pediatrics at Ellenwood
211 Fairview Rd, Suite 200, Ellenwood, Georgia, 30294
Patients absolutely love Dr. Hernandez for her warmth and expertise, often calling her a breath of fresh air. However, the administrative side is a total mess, with constant complaints about rude front desk staff and impossible scheduling. Many families feel forced to leave the practice despite the great doctor because the support systems are so broken. It is a classic case of a star provider let down by a failing office team.
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Request to speak directly with the office manager if the call center gives you the runaround.
✓ What Works Well
- Dr. Hernandez is incredibly attentive and kind
- Nurses are great with children
- Clean and bright office environment
✗ Areas to Improve
- Extremely unprofessional and rude front desk staff
- Nightmare scheduling and long wait times
- Poor communication regarding insurance and billing
- Why is it so hard to get a call back?
- Do you really require a $250 upfront payment?
- How can I reach the office directly instead of the call center?
The doctor is a 10/10, but the office staff is a 0/10.
Scheduling is a constant headache.
Billing practices are confusing and frustrating.
- Category Health & Medical
- City Ellenwood
- State Georgia
- Postcode 30294
- Country United States
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