Backyard Masters
912 Broadhollow Rd, Farmingdale, New York, 11735
Backyard Masters has a polarized reputation. Many customers love their products and praise specific staff members like Lisa and Rich for their helpfulness and expertise. Conversely, there is a significant number of negative reviews citing poor communication, long delays, and issues with installation or service follow-up. While some find them to be a great one-stop shop, others feel frustrated by the lack of accountability and customer service after the sale.
We analyze 77 public reviews for Backyard Masters using our data models and filter out spam to highlight only authentic feedback.
Ask for specific sales reps like Lisa or Rich who have consistently positive feedback; avoid the general service line if possible.
✓ What Works Well
- Wide selection of backyard products
- Some staff members are very helpful
- Competitive pricing
✗ Areas to Improve
- Poor post-sale communication
- Long delays in service and installation
- Inconsistent customer service
- Do they handle pool permits?
- What is the typical timeline for installation?
- How do they handle warranty claims?
Lisa is the best, ask for her.
The service after the sale is lacking.
Great products, but be prepared for potential delays.
- Category Home Services
- Neighborhood Farmingdale
- City Farmingdale
- State New York
- Postcode 11735
- Country United States
