Balance Advanced Dentistry and Orthodontics
3705 Old Norcross Rd, Suite 300, Duluth, Georgia, 30096
Patients generally appreciate the professional and friendly atmosphere, with many long-term clients praising the quality of care. However, there are recurring complaints about administrative disorganization, rude front desk staff, and billing issues. While the clinical care is often rated highly, the administrative side of the practice is a frequent source of frustration.
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The office is very busy; confirm your appointments and insurance coverage well in advance.
✓ What Works Well
- Professional and knowledgeable doctors
- Friendly and welcoming staff
- Clean and modern facility
✗ Areas to Improve
- Administrative disorganization
- Rude or condescending front desk staff
- Billing and scheduling issues
- Do you accept my insurance?
- Why was I charged a cancellation fee?
- Can I get a second opinion?
The doctors are great, but the front desk is a mess.
They need to improve their communication.
Great care, but be prepared for administrative headaches.
- Category Health & Medical
- City Duluth
- State Georgia
- Postcode 30096
- Country United States
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