Banfield Pet Hospital
Other · Veterinary Hospital

Banfield Pet Hospital

3550 S General Bruce Dr, Temple, Texas, 76504

Google Maps Updated: 14 May 2026
Authenticity Score: 72/100
About

This hospital is a polarizing place. Some pet owners swear by the care their animals receive, especially from specific vets like Dr. Ezell and Dr. Dutta. However, many others report feeling like just a number, citing aggressive upselling, poor communication, and a corporate-driven atmosphere that makes it hard to get personalized care.

Our Review Process
20
Most Relevant
16
Newest
20
Highest
19
Lowest

We analyze 75 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
General Service 65/100
Facilities 80/100
Pro Tip

Read the fine print of your wellness plan contract before signing, especially regarding cancellation.

Wellness plans available
Located in PetSmart
Pros & Cons

✓ What Works Well

  • Some vets are very caring
  • Convenient location in PetSmart
  • Wellness plans can save money

✗ Areas to Improve

  • Aggressive upselling of services
  • Poor corporate communication
  • Inconsistent care quality
Frequently Asked Questions
  • How do I cancel my wellness plan?
  • Why am I being charged for this?
  • Can I see the same vet every time?
User Feedback

Staff is hit or miss

Corporate billing is a nightmare

Some vets are amazing

Location Details
Street: 3550 S General Bruce Dr
Neighborhood: Temple
City: Temple
State: Texas
Postcode: 76504
Country: United States
Location
3550 S General Bruce Dr, Temple, TX 76504
Quick Info
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