Banfield Pet Hospital
1080 Monroe St, Ste 140, Albany, California, 94706
This Banfield location is struggling significantly with staffing and availability. While some clients appreciate the individual vets, the overwhelming consensus is that it is nearly impossible to get an appointment, and the front desk staff is often perceived as rude or overwhelmed. Many users feel the 'wellness plan' is a bad value because they can never actually get their pets seen. The general sentiment is one of frustration and a lack of trust in the clinic's management.
We analyze 75 public reviews for Banfield Pet Hospital using our data models and filter out spam to highlight only authentic feedback.
Check availability at other nearby clinics before committing to a wellness plan here.
✓ What Works Well
- Clean facility
- Some individual vets are kind
- Convenient location
✗ Areas to Improve
- Extremely hard to get appointments
- Poor communication and unresponsiveness
- Staff perceived as rude or uncaring
- Why can't I get an appointment?
- Is the wellness plan worth it?
- Why don't they answer the phone?
The wellness plan is a waste of money.
Staff seems checked out.
Hard to get lab results.
- Category Health & Medical
- Neighborhood Albany
- City Albany
- State California
- Postcode 94706
- Country United States
