Banfield Pet Hospital
Health & Medical · Veterinary Clinic

Banfield Pet Hospital

3240 Ann Arbor-Saline Rd, Ann Arbor, Michigan, 48103

Google Maps Updated: 20 May 2026
Authenticity Score: 70/100
About

This clinic has a very polarized reputation. Many clients praise the compassionate care and the wellness plans, while others report severe issues with organization, communication, and even medical errors. The high turnover of staff and vets is a recurring concern for long-term clients.

Our Review Process
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20
Highest rating
20
Lowest rating

We analyze 73 public reviews for Banfield Pet Hospital using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 55/100
Admin Efficiency 25/100
Pro Tip

If you have a complex medical issue, consider seeking a second opinion if you feel your concerns aren't being addressed.

Wellness plans available
Drop-off appointments
Pros & Cons

✓ What Works Well

  • Compassionate end-of-life care
  • Wellness plans offer value
  • Some very kind and knowledgeable vets

✗ Areas to Improve

  • Poor organization and communication
  • High staff turnover
  • Billing and transparency issues
Frequently Asked Questions
  • Are the wellness plans worth it?
  • Why is it so hard to get an appointment?
  • Is the staff consistent?
User Feedback

The clinic has gone downhill recently.

Some vets are excellent, others are not.

Communication is a major pain point.