Banfield Pet Hospital
299 Loudon Rd, Concord, New Hampshire, 03301
This clinic has a loyal following who appreciate the wellness plans and the compassionate care from specific doctors. However, there is a significant volume of negative feedback regarding corporate-style management, aggressive upselling, and poor communication. Many clients feel the service has declined as staff turnover has increased.
We analyze 72 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you use their wellness plans, be very careful about cancellation policies and renewal dates to avoid unexpected charges.
✓ What Works Well
- Helpful wellness plans
- Compassionate individual doctors
- Convenient locations
✗ Areas to Improve
- Aggressive upselling
- Poor administrative communication
- Corporate management feel
- Are the wellness plans worth it?
- Why is it so hard to get a return call?
The wellness plan saved me money, but the billing is confusing.
I feel like they just want my money.
Dr. Kennedy is wonderful, but the front desk is often overwhelmed.
- Category Health & Medical
- City Concord
- State New Hampshire
- Postcode 03301
- Country United States
readers daily.