1400 S Dobson Rd, Mesa, Arizona, 85202
Patients report a stark contrast between the emergency room and inpatient care. While the surgical and inpatient teams receive high praise for compassion and skill, the ER is frequently described as chaotic, dismissive, and focused on billing. Long wait times and poor communication are common complaints. Many feel the ER staff lacks basic empathy, though specific nurses and doctors are occasionally highlighted for excellent service.
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If you are admitted, the care improves significantly; however, the ER triage process is a major pain point for most.
✓ What Works Well
✗ Areas to Improve
ER management needs to address staff attitude
Inpatient care is top-notch
Billing department is difficult to reach