Banner Health Center | Phoenix, AZ | Irma Ln.
4375 E Irma Ln, Phoenix, Arizona, 85050
Patients generally love the individual doctors, praising their bedside manner and thoroughness. However, the administrative side is a total mess. Many report long wait times, billing confusion, and difficulty reaching anyone by phone. It feels like a great medical team trapped in a broken corporate system.
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Use the patient portal for non-urgent questions as phone lines are often a black hole.
✓ What Works Well
- Excellent bedside manner from doctors
- Thorough medical assessments
- Clean and modern facility
✗ Areas to Improve
- Frustrating administrative and billing processes
- Difficult to reach staff via phone
- Long wait times for appointments
- Why is the billing so confusing?
- How can I reach the front desk directly?
Doctors are spot on but the admin is a headache
Billing department needs a serious overhaul
Great care if you can actually get an appointment
- Category Health & Medical
- City Phoenix
- State Arizona
- Postcode 85050
- Country United States
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