Banner Lassen Medical Center | Susanville, CA | Spring Ridge Dr.
1800 Spring Ridge Dr, Susanville, California, 96130
The community is deeply divided. Many patients praise the surgical and labor/delivery teams for being angels. However, the billing department and ER staff face heavy criticism for being rude, dismissive, and disorganized. It seems like a hit-or-miss experience depending on the department.
We analyze 78 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a choice, the surgical and maternity departments are highly recommended, but be prepared for billing headaches.
✓ What Works Well
- Excellent surgical team
- Caring labor and delivery staff
- Clean facility
✗ Areas to Improve
- Billing department issues
- Rude ER staff
- Long registration wait times
- Why is the billing process so confusing?
- Is the ER reliable for emergencies?
Surgical team is top-notch
Billing is a nightmare
ER care is inconsistent
- Category Health & Medical
- City Susanville
- State California
- Postcode 96130
- Country United States
readers daily.