Banner - University Medicine Lung Institute | Phoenix, AZ | McDowell Rd.
755 E McDowell Rd, Phoenix, Arizona, 85006
The clinical care at the Lung Institute is widely regarded as life-saving and highly professional. Patients feel deeply cared for by the doctors and nurses, who are often described as experts in their field. However, the administrative experience is a major source of frustration, with many patients struggling with centralized scheduling, long hold times, and communication gaps.
We analyze 72 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have an urgent issue, try to show up in person or have your primary care doctor call the clinical line directly to bypass the main switchboard.
✓ What Works Well
- World-class medical expertise
- Compassionate and thorough doctors
- Excellent nursing care
✗ Areas to Improve
- Nightmarish centralized scheduling system
- Poor communication and follow-up
- Long wait times for appointments
- Why is it so hard to get an appointment?
- How can I speak directly to the clinical staff?
- Are the doctors accepting new referrals?
The doctors saved my life, but the office staff makes it hard to get in.
Great care once you are actually in the room.
The switchboard is a total nightmare.
- Category Health & Medical
- City Phoenix
- State Arizona
- Postcode 85006
- Country United States
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