3000 Baptist Health Blvd, Suite 220 A, Lexington, Kentucky, 40509
This cardiology group is praised for its high-quality medical care and personable doctors. Patients feel well-cared for and trust the expertise of the physicians. However, the office is notoriously busy, leading to long wait times and significant communication challenges, particularly with phone responsiveness and follow-up on test results. It is a classic case of excellent clinical care hampered by administrative bottlenecks.
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If you need test results, call early in the day and be persistent.
✓ What Works Well
✗ Areas to Improve
The doctors are the best, but the office is a headache.
Great care, but be prepared to wait.
They need to improve their phone responsiveness.