Baptist Health Medical Group Cardiology
3000 Baptist Health Blvd, Suite 220 A, Lexington, Kentucky, 40509
This cardiology group is praised for its high-quality medical care and personable doctors. Patients feel well-cared for and trust the expertise of the physicians. However, the office is notoriously busy, leading to long wait times and significant communication challenges, particularly with phone responsiveness and follow-up on test results. It is a classic case of excellent clinical care hampered by administrative bottlenecks.
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If you need test results, call early in the day and be persistent.
✓ What Works Well
- Highly skilled and personable cardiologists
- Comprehensive on-site testing
- Compassionate patient care
✗ Areas to Improve
- Long wait times for appointments
- Difficult to reach by phone
- Inconsistent follow-up on test results
- Why is it so hard to get a return call?
- How long should I expect to wait for my appointment?
The doctors are the best, but the office is a headache.
Great care, but be prepared to wait.
They need to improve their phone responsiveness.
- Category Health & Medical
- City Lexington
- State Kentucky
- Postcode 40509
- Country United States
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