Baptist Health Primary Care Partners - Silver Hills
1595 E Main St, Prattville, Alabama, 36066
The clinic receives mixed feedback, with many patients praising individual providers like Jeana Murphy and Debra Phipps for their care. However, administrative issues are a major pain point, including long hold times, unresponsive staff, and billing confusion. While some find the care excellent, others feel the front-office operations are disorganized and frustrating.
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✓ What Works Well
- Knowledgeable Nurse Practitioners
- Clean facility
- Thorough medical care
✗ Areas to Improve
- Extremely long phone hold times
- Poor administrative follow-up
- Inconsistent walk-in policy
- Do they actually accept walk-ins?
- Why is it so hard to reach someone by phone?
The medical staff is great, but the front desk needs a serious overhaul.
Don't count on the walk-in hours being accurate.
Jeana Murphy is a total gem.
- Category Health & Medical
- City Prattville
- State Alabama
- Postcode 36066
- Country United States
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