11261 San Jose Blvd, Jacksonville, Florida, 32223
This practice has a mixed reputation. Many patients love their specific doctors, citing thoroughness and compassion. However, there are frequent, intense complaints about the office staff, long wait times, and poor communication. Patients often feel that the administrative side of the practice is a significant barrier to the high-quality care provided by the physicians.
If you have an urgent need, try to use the patient portal or arrive early to avoid the long phone wait times.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the office staff is a nightmare.
I love Dr. Quail, he's very thorough.
The phone system is impossible to navigate.