230 Vlg Cmns Dr, St. Augustine, Florida, 32092
Patients generally praise the medical staff for being compassionate and thorough, with several doctors receiving high marks for their bedside manner. However, the administrative side is a major pain point, with many reports of poor communication, billing errors, and difficulty scheduling sick visits. Some patients feel the practice has grown too large, leading to a loss of personal touch and responsiveness. Overall, the clinical care is seen as strong, but the office management often leaves people frustrated.
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If you have an urgent issue, try to bypass the general call center and ask specifically for the clinical team to avoid the standard 'establish care' delay.
✓ What Works Well
✗ Areas to Improve
Doctors are spot on but the front desk is a mess
Great clinical care but zero bang for the buck on admin support
Hard to get a call back