Baptist Rheumatology - Southbank
1660 Prudential Dr, Suite 310, Jacksonville, Florida, 32207
Patients generally have a high opinion of the doctors here, noting their thoroughness and willingness to listen. The staff is often described as friendly and professional. However, there are significant complaints about phone communication and the difficulty of getting appointments or prescription refills. It's a practice where the medical care is excellent, but the administrative side can be frustrating.
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Use the patient portal for communication if possible, as phone lines can be very difficult to get through.
✓ What Works Well
- Thorough and knowledgeable doctors
- Friendly and professional staff
- Effective treatment plans
✗ Areas to Improve
- Difficulty reaching the office by phone
- Issues with prescription refills
- Long wait times for appointments
- Why can't I get a call back?
- How do I get my prescription refilled?
Dr. Goel is amazing and really listens.
Great care, but the office is hard to reach.
They really care about their patients.
- Category Health & Medical
- City Jacksonville
- State Florida
- Postcode 32207
- Country United States
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