404 McHenry Rd, Buffalo Grove, Illinois, 60089
Patients generally appreciate the expertise of the doctors and the effectiveness of the physical therapy department. However, there are recurring complaints about long wait times, administrative hurdles, and aggressive billing practices. The experience seems to vary significantly depending on the specific provider and staff member.
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Be prepared for administrative requests like credit cards on file; it's a standard policy here.
✓ What Works Well
✗ Areas to Improve
Dr. Rotstein is excellent.
The billing department is a nightmare.
Physical therapy staff is top-notch.