Retail & Malls · Beauty & Fragrance

Bath & Body Works

831 Town Center Dr, Waynesboro, Virginia, 22980

Google Maps Updated: 18 May 2026
Authenticity Score: 85/100
About

Bath & Body Works in Waynesboro is generally well-liked for its product variety and sales, but customer service is a major point of contention. While many shoppers find the staff helpful and friendly, there are numerous reports of rude behavior, especially at the register. The store can get crowded, and some customers feel pressured by the sales tactics. Overall, it's a go-to for scents, but be prepared for varying levels of service.

Our Review Process
20
Most Relevant
10
Newest
20
Highest rating
14
Lowest rating

We analyze 64 public reviews for Bath & Body Works using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Variety & Stock 90/100
Crowd Management 65/100
Pro Tip

Check the app for coupons before you go, but be prepared for potential issues if you try to stack them.

Frequent sales
Online pickup available
Pros & Cons

✓ What Works Well

  • Great sales and deals
  • Wide variety of scents
  • Clean and organized store

✗ Areas to Improve

  • Inconsistent customer service
  • Can be crowded
  • Sales pressure
Frequently Asked Questions
  • Are there any sales today?
  • Can I use multiple coupons?
  • Do you have this scent in stock?
User Feedback

Love the products, but service varies.

Great place for gifts.

Sales are worth the trip.