1411 Center Ave, Bay City, Michigan, 48708
This office has a very mixed reputation. While many patients love the dentists and the quality of care, there are frequent, severe complaints about the front office staff, billing issues, and difficulty getting appointments. It seems to be a case of great clinical work hampered by poor administration.
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If you have a good relationship with the dentist, try to communicate directly or through a clinical assistant to bypass front desk issues.
✓ What Works Well
✗ Areas to Improve
The dentists are great, but the staff is awful.
They never answer the phone.
Great work, but the administration is a nightmare.